Frequently Asked Questions
How do I become a member of Wild Giraffes.com? By clicking on the “Register” button and fully completing the Membership Form that opens and saving it, you can complete your membership process.
Why should I become a member of Wild Giraffes.com? You can become a member to be informed on a priority basis of innovations, opportunities and campaigns, and to take advantage of special purchasing opportunities for you.
Can I buy without becoming a member? You can shop on our site as a visitor without being a member. However, we recommend that you become a member so that we can offer you special advantages.
I forgot my password, what should I do? When you forget your password, click on the “Forgot Password” button on the member login screen. When you enter the email address you used when you registered, a link will be sent to your email address to create a new password.
How can I order the correct size? To find the right size for you, you can use our Sizing Chart available on the product page.
How do I know if my order has been processed? After completing your order, a confirmation email will be automatically sent to your registered email account.
How can I verify my orders without being a member? When your order is shipped, we will inform you by email. If you want to track your order instantly, you can register on our website with the email address you used to place the order and track your order.
How can I see my orders? You can view your orders in the “My Orders” section of the “My Account” page.
How can I contact you? You can complete the contact form available on our website. We will respond within 24 hours at the latest.
How will I pay for my order? You can pay by credit card, bank transfer or by any of the means provided for this purpose.
Can I return my order? You may return your order by sending it back to us within 30 (thirty) days from the date you received it. The shipping fee is the responsibility of the customer, and the return shipping fee will not be covered by our company. No returns will be accepted for products that are used, opened or have lost their originality for similar reasons. Products must be returned in the condition in which they were received, with undamaged packaging, complete, undamaged and without tape on the product package.
